Terms of Service – SMS Communication Policy
Effective Date: 04/01/2025
Last Updated: 04/01/2025
Welcome to 3ninestech.com. These Terms of Service (“Terms”) govern your use of our SMS messaging services and outline our compliance with 10DLC (10-Digit Long Code) requirements. By opting in to receive SMS communications from 3ninestech.com, you agree to the following terms.
1. About 3ninestech.com
3ninestech.com is a technical support service provider offering remote and on-site IT solutions for businesses. As part of our customer service and communication efforts, we offer SMS messaging to keep our clients informed of service updates, support ticket status, and promotional offers.
2. Consent to Receive SMS Messages
By providing your mobile phone number and opting in via our website, web form, or other signup methods, you consent to receive recurring SMS messages from 3ninestech.com, which may include:
- Appointment confirmations and reminders
- Support ticket updates
- Service alerts or outage notifications
- Customer satisfaction surveys
- Promotional or marketing offers
Consent is not a condition of purchase.
3. Message Frequency
Message frequency varies based on user interaction and service needs but typically includes 1–4 messages per month unless otherwise indicated.
4. Charges and Fees
Message and data rates may apply depending on your mobile carrier and plan. 3ninestech.com is not responsible for any charges incurred from your wireless provider.
5. Opt-Out Instructions
You may opt out of SMS communications at any time by replying:
- STOP – to unsubscribe from all messages
- HELP – to receive customer support instructions or additional help
After you send STOP, you will receive a confirmation that you have been unsubscribed. You will not receive any further messages unless you opt in again.
6. User Responsibilities
By subscribing to our SMS service, you represent and warrant that:
- You are the authorized user of the mobile number you provide;
- You are 18 years of age or older;
- You will notify us immediately if you change or deactivate your number.
7. Data Privacy
Your privacy is important to us. We will never sell, rent, or share your mobile number with third parties for their marketing purposes without your explicit consent.
For more details on how we handle your data, please review our Privacy Policy.
8. Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
9. Changes to Terms
We may update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of SMS services constitutes your acceptance of those changes.
10. Contact Us
If you have any questions or concerns regarding these Terms or our SMS policies, please contact us at:
3ninestech.com
Email: support@3ninestech.com
Phone: 405-488-8000
Mailing Address: 3031 NW 149th Street, Oklahoma City, Oklahoma 73134
